The Global Conference on Profiting from Small Business Lending has reaffirmed a concept of enormous economic potential: that expanding credit to underserved communities and businesses around the world can not only promote development but also provide profitable business opportunities for financial institutions. This concept is not in the least far-fetched thanks to modern technology, the growth of credit bureaus, and the advent of credit scoring, all of which help lenders better evaluate risk. With these tools at their disposal, financial institutions need not regard credit for small business with alarm. As one conference participant put it, “If you can measure the risk, you have the opportunity to manage it.”
Despite its demonstrated impact on economic growth in places such as the United States, however, in most countries credit to small businesses and to entrepreneurs remains very limited. Financial institutions continue to be uneasy about the risks in offering credit to small businesses. They also fail to see the quality in small portfolios and worry about the transaction costs, two very important drivers for lenders. Another concern is that small businesses, like consumer finance, entails high volumes. Thus the fundamental question for financial institutions today is whether these and other obstacles to small business lending can indeed be surmounted, to the benefit of all concerned. The key to managing risk, conference participants agreed, is better information. But arriving at better information is a complex process. It requires an entire infrastructure—actually two infrastructures, one specifically for the individual financial institution and the other for the entire financial market—to produce the right kind of information and to ensure that it is useful. That is to say, credit information has to be consistent, good, and timely.