The last decade has witnessed a marked increase in companies adopting new organizational practices aimed at promoting shopfloor participation (Osterman, 2000). These efforts to achieve greater employee involvement have been launched in two directions. Firstly, there has been an attempt to create a series of communication channels to permit the two-way flow of information between managers and employees. Meanwhile, there is a growing tendency to allow workers more participation and decisionmaking rights in their jobs, in a departure from the traditional organizational structure in which the worker’s tasks were strictly defined and employees were merely required to follow the supervisor’s instructions to the letter.
The growing diffusion of these practices, aimed at promoting shopfloor participation in firms, has been accompanied by keen academic interest in researching the various issues that this involves, particular attention being paid to whether or not these practices actually lead to an improvement in the firm’s performance and competitive edge (e.g. Batt and Appelbaum, 1995; Fernie and Metcalf, 1995; Black and Lynch, 1997; Ichniowski et al., 1997; Cappelli and Neumark, 1999; Ichniowski and Shaw, 1999).