Ebook Outsourcing in times of crisis: how external relationships deliver real business results
With a deep and widening economic recession well underway, few industries or corners of the globe are likely to be spared its long reaching consequences. But turbulent times can be and very often are catalysts for great change for businesses: opportunities to capture new customers (as competitors’ weaknesses are revealed and exploited), develop new products and services (to meet customers’ evolving needs), preserve brand loyalty, and gather critical data to help predict and preempt future disasters.
Ironically, the very programs and funding earmarked to drive these kinds of changes are often the first thing to go in a struggling economy. Rather than invest in the change, and the unknowns that go along with it, many executives are inclined to sit still and wait for better times. Others are looking to move forward and are taking a renewed interest in outsourcing as a means of achieving immediate cost efficiencies, but also in helping them address more strategic business objectives.
Outsourcing offers today’s executives an alternative to standing still. As the economy transforms business via bankruptcies, buy outs and government directed stimulus plans, outsourcing can provide companies with the agility and capabilities needed to respond to these changes and to capitalize on them. The best outsourcing partnerships can pull companies out of the economic rut by providing the technological support, transformative services and innovative muscle to keep the business model fresh. They are helping to alleviate some of the financial pressure, while strengthening the infrastructure and preparing the business for rapid growth as the world economy recovers.
Contents
Introduction
IT’s role and opportunity
Containing operational costs, conserving capital
A transformative tool for the business
A path to innovative business model change
Conclusion
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