Ebook Journal of Organizational Culture, Communications and Conflict
Interpersonal and communication skills make or break your career success in the office of the future according to conclusions drawn fromresearch conducted by Office Team, an international staffing firm. Office Team reports that by 2005 technology’s transformation of the workforce will not only place a premium on technical competencies, but strong people skills will be needed (TMA Journal, 1999). Netzley (1999) comments that today’s graduates are heading into a dramatically different workplace.
He suggests to succeed in a knowledge-intensive environment, employees must work cooperatively, generate and archive knowledge, and communicate effectively. These facts are not too surprising since major advances in cellular telephone, e-mail, audio and video teleconferences, and digital communication devices will require users to posses effective verbal and writing communication skills. Higher order communication skills are discussed by Sandra Allen (1999). Ms. Allen states that experience and know how are important to gaining a position, but it is only the beginning when it comes to effectiveness on the job. She suggests that ‘negotiating savvy, gaining recognition for your recommendations, and managing emotions during conflict’ are important to the success of a manager. The word, communication, comes from the Latin word, communicatus, which means ‘to make common.’ The dictionary defines communication as ‘fostering understanding’ (Bethel, 2000).
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Ebook Journal of Organizational Culture, Communications and Conflict
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