Ebook ANZ Credit Cards Conditions of Use
The credit card contract governs the operation of the credit card account and your use of a credit card. It is important that you read and understand the credit card contract.
You should also read your Electronic Banking Conditions of Use in Part B which set out your rights and obligations involving conducting electronic transactions on your account, for example, Phone Banking, Internet Banking, Mobile Phone Banking, EFTPOS, ATM or the purchase of goods or services from a merchant by providing, either over the phone or on-line,account details to a merchant (or to any other party to whom payment is to be made), either directly or via a third party.
ANZ warrants to comply with the requirements of the Electronic Funds Transfer Code of Conduct which is applicable to all consumer electronic transactions.
Finally, you should also read the notice ‘Things you should know about your proposed credit contract’, which is included in this booklet following the Conditions of Use.
Contents
ANZ Consumer Finance – Contacts
Introduction
Meanings of words
The ANZ Credit Card Contract
(1)Agreeing to the terms of the credit card contract
(1.1) Identification
(1.2) Tax File Number
The Credit Limit
(2)The Credit Limit
Using the credit card account
(3)How you can use the credit card account
(4)Allowing use by others
(5)Credit card acceptance
(6)Credit card validity and expiry
(7)Using your credit card outside Australia
Transactions on your credit card account
(8)Transactions on the credit card account
(8.1) Anti-Money Laundering and Sanctions
(9)Cash advances
(10)Authorisations
(11)Recurring transactions and other standing
authorities
(11.1) Reversing a transaction
(11.2) Time limits for reversing a transaction
(11.3) MasterCard SecureCode and Verified by Visa
transactions
Statements of account
(12)When will the account holder receive a
statement of account?
(13)What will appear on the statement of account?
Making payments to your credit card account
(14)Repayment obligations
(14.1) Amounts payable immediately
(14.2) Amounts payable by the ‘DUE DATE’
(15)How to make payments to the credit card
account
Processing of transactions by ANZ
(16)When transactions will be applied to the credit
card account
(17)When payments are considered to be made
Application of payments
(18)How payments are applied
Interest
(19)The interest rate for purchases, cash advances
and other payments (debit interest)
(20)How debit interest is calculated for MasterCard
(except for ANZ Low Interest MasterCard) and
Visa (except for ANZ First (Low Interest option))
card accounts
(20.1) For all cards
(20.2) Interest free period for purchases appearing on
the statement of account
(20.3) Interest charges on cash advances
(20.4) Interest charges on Promotional Plans
(21)How debit interest is calculated for ANZ First
(Low Interest option) and ANZ Low Interest
MasterCard card accounts
Fees and charges
(22)Bank fees and charges
(23)Government fees and charges
Commissions and related payments
(24)Amounts that may be included in the purchase
price
(25)Other commissions
Credit card security
(26)Keeping your credit card and PIN secure
(27)What happens if your credit card is lost or
stolen
Error or dispute resolution
(28)ANZ’s dispute resolution procedure
Default, cancellation and termination
(29)Default
(30)Cancellation by ANZ
(31)Cancellation by you
(32)What happens when a credit card has been
cancelled?
(32.1) When a credit card has been cancelled
Changes to these Conditions of Use and the Letter of Offer 30
(33)Variation of the credit card contract
(33.1) Annual percentage rate changes
(33.2) Changes to the way in which interest is
calculated or applied
(33.3) Repayment changes
(33.4) Changes to credit fees and charges
(33.5) Other changes made by ANZ
(33.6) Other changes made by agreement
(33.7) What happens when ANZ refuses to authorise transactions?
Privacy and confidentiality
(34) Privacy
(34.1) Collection of your personal information by ANZ
(34.2) Absence of relevant personal information
(34.3) Disclosures by ANZ
(34.4) Accessing your personal information held by ANZ
(34.5) Collecting your sensitive information
(34.6) Where you supply an ANZ member withpersonal information about someone else
General matters
(34.7) Code of Banking Practice
(34.8) If you are in financial difficulty
(35)Credit card reissue and replacement
(36)Inactive accounts
(37)Certificate of balance
(38)Change of name or address
(39)ANZ Employees
(40)ANZ’s right to combine accounts
(41)Force majeure
(42)Notice
(43)Waiver
(44)Reward program terms and conditions
(45)Chip
(46)Promotional Plans terms and conditions
(47)Transfer of ANZ’s rights
Electronic Banking Conditions of Use
Definitions
Transaction limits
How you can use ANZ Internet Banking
Fees and Charges for ANZ Mobile Phone Banking
Access to and use of Pay Anyone and International
Services
Access levels for ANZ Phone Banking, ANZ Internet
Banking and ANZ Mobile Phone Banking
Processing instructions – general
Processing instructions – ANZ Phone Banking, ANZ
Internet Banking and ANZ Mobile Phone Banking
Processing instructions – Pay Anyone and
International Services
Processing instructions – B pay®
Short Message Service (SMS)
Card Validity
Lost or stolen cards, Password, PIN or Telecode
Cancellation of Cards or Electronic Access
Withdrawal of Electronic Access
Password, PIN and Telecode Security
Unauthorised transactions
When ANZ is liable
When the account holder is liable
Additional protection
Equipment Malfunction
Liability Under the Bpay ®Scheme
General
ANZ’s liability
Bpay ® Payments
Unauthorised Payments
Fraudulent Payments
Mistaken Payments
Consequential loss
Indemnity
Changes to the Electronic Banking Conditions of Use
Information statement
Things you should know about your proposed credit
contract
The contract
(1)How can I get details of my proposed credit
contract?
(2)How can I get a copy of the final contract?
(3)Can I terminate the contract?
(4)Can I pay my credit contract out early?
(5)How can I find out the payout figure?
(6)Will I pay less interest if I pay out my contractearly?
(7)Can my contract be changed by ANZ?
(8)Will I be told in advance if ANZ is going to make a change in the contract?
(9)Is there anything I can do if I think my contract is unjust?
Insurance
(10)Do I have to take out insurance?
(11)Will I get details of my insurance cover?
(12)If the insurer does not accept my proposal, will I be told?
(13)In that case, what happens to the premiums?
General
(14)What do I do if I cannot make a repayment?
(15)What if ANZ and I cannot agree on a suitable
arrangement?
(16)Can ANZ take action against me?
(17)Do I have any other rights and obligations?
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