Free PDF Ebooks Files @AcrobatPlanet.Com

This guide provides information and instructions for configuring and managing the 3Com® SuperStack® 3 NBX® Networked Telephony Solution and the 3Com NBX 100 Communications System. For information about installing either system for the first time, see the NBX Installation Guide.

CONTENTS

ABOUT THIS GUIDE
How to Use This Guide
Conventions
International Terminology
Documentation
Your Comments
1 INTRODUCTION

Network-based Telephony
Overview of the System Software
Auto Attendant
Auto Discovery and Auto Relocation
Virtual Tie Lines
Integrated Voice Mail and Messaging Features
Redialing From Call Logs
Call Recording
NBX NetSet Administration Utility
NBX NetSet Features

2 DIAL PLAN

Dial Plan Concepts and Overview
Call Process Flow
Inbound and Outbound Call Processing
NBX System Database
NBX System Dial Plan
Pretranslation
Routing
System Features Affected by the Dial Plan Configuration
Dial Plan Tables
Dial Plan Command Format
Internal Dial Plan Table
Incoming Dial Plan Table
Least Cost Routing Dial Plan Table
Adding New Dial Plan Tables
Dial Plan Pretranslators
Pretranslators for Incoming Calls
Pretranslators for Certain Outgoing Calls
Managing the Dial Plan Configuration File
Accessing the Dial Plan
Creating Dial Plan Configuration Files
Importing and Exporting Dial Plan Configuration Files
Importing a User-Defined Dial Plan
Exporting (Saving) a Dial Plan Configuration File
Testing a Dial Plan
Generating a Dial Plan Report
Modifying a Dial Plan Configuration File
Outdialing Prefix Settings
Managing Extensions
Extension Settings Overview
Changing Extension Length and Ranges
How Auto Discovery Assigns Extensions
Modifying Extensions
Managing Extension Lists
Adding an Extension List
Modifying an Extension List
Removing an Extension List
Managing Dial Plan Tables
Determining Which Devices Use Dial Plan Tables
Removing a Dial Plan Table
Managing Dial Plan Pretranslators
Identifying Devices Using Pretranslators
Identifying Devices Using Pretranslators for CLI
Removing a Pretranslator from the Dial Plan
Configuring the Dial Plan for the 4ESS Protocol (T1)
Overview of Voice Profile for Internet Mail
Configuring the Dial Plan for VPIM
Configuring VPIM Parameters Using the NBX NetSet Utility
VPIM Control Parameters
Operations Management
Statistics
Advanced Settings
Configuring Domain Name Server Information
Overview of Virtual Tie Lines
VTL Connections Using Unique Extension Ranges
VTL Connections Using Site Codes
Conference Calls
How to Configure a Virtual Tie Line
License Installation
Dial Plan Configuration
Updating the Extension List
Adding VTL Devices to the Pretranslators (Optional)
Verification of the Virtual Tie Line
Call Rerouting for Virtual Tie Lines
Example Dial Plan Entries
Managing Existing Virtual Tie Lines
Modifying a Virtual Tie Line Name
Viewing and Resetting Virtual Tie Line Statistics
Enabling Audio Compression
Enabling System-wide Silence Suppression
Using a VTL Password
How to Configure a VTL Password
Configuring VTL Passwords in the Dial Plan
Toll Calls Without a VTL Password
Music On Hold
Troubleshooting VTL Calls
Dial Plan Configuration File Commands
Dial Plan Command Summary
List of Dial Plan Commands
Sample Solutions Using Dial Plan Configuration File Commands
3 DEVICE CONFIGURATION
Adding, Removing, and Modifying Telephones
Adding a New Telephone
Modifying a Telephone
Checking a Telephone’s Status
Removing a Telephone
Rebooting a Telephone
Creating and Managing Bridged Extensions
Example Bridged Extensions Configurations
Defining Bridged Extensions
Defining Bridged Extensions on a Primary Telephone
Defining Bridged Extensions on a Secondary Telephone
Modifying Bridged Extensions
Sample Calling Situations Using Bridged Extensions
Viewing Bridged Extension Information
Creating and Managing Telephone Groups
Creating a New Telephone Group
Modifying a Telephone Group
Removing a Telephone Group
Viewing Telephone Group Membership
Recording and Monitoring Telephone Calls
Recording Calls Between Telephones with Different Recording Settings
Remote Telephones
Music On Hold
Non-NBX Telephones
Creating and Managing Button Mappings
Mapping Access Buttons
Mappings for Users and Groups
Creating a Busy Lamp/Speed Dial Button Mapping
Creating a Delayed Ringing Pattern
Creating Groups and Button Mappings
Changing Device IP Settings
Configuring Call Park
Adding a Call Park Extension
Changing the Name of a Call Park Extension
Removing a Call Park Extension
Configuring the NBX 1105 Attendant Console
Adding an Attendant Console
Modifying an Attendant Console
Viewing Attendant Console Status
Removing an Attendant Console
Configuring Attendant Console Buttons
Changing Attendant Console IP Settings
Configuring and Managing Analog Line Card Ports
Configuring a Line Card Port
Modifying a Line Card Port
Removing a Line Card Port
Verifying Line Card Port Status
Rebooting a Line Card Port
Advanced Settings
Connecting and Managing Analog Devices
Adding a 4-Port Analog Terminal Card
Adding a Single-Port Analog Terminal Adapter (ATA)
Modifying an Analog Terminal Port
Removing an Analog Terminal Adapter
Viewing The Status of an Analog Terminal Adapter
Advanced Settings
Configuring and Managing BRI-ST Digital Line Cards
Adding an ISDN BRI-ST Digital Line Card
Configuring the ISDN BRI-ST Digital Line Card
BRI-ST Card Status Lights
Modifying a BRI-ST Card
Adding or Modifying a BRI Group
Modifying BRI Card Channels
Modifying IP Settings for a BRI Card
Removing a BRI Digital Line Card
Configuring and Managing E1 Digital Line Cards
Adding an E1 Digital Line Card
Configuring the E1 Digital Line Card
E1 Card Status Lights
Modifying an E1 Card
Adding or Modifying an E1 Group
Modifying E1 Card Channels
Modifying IP Settings for an E1 Card
Removing an E1 Digital Line Card
Configuring and Managing T1 Digital Line Cards
Adding a T1 Digital Line Card
Configuring a T1 Digital Line Card for the DS1 Protocol
Configuring a T1 Digital Line Card for ISDN PRI Signaling
T1 Card Status Lights
Modifying a T1 Card
Support of AT&T’s 4ESS Switch Protocol
Modifying a T1 Group
Modifying T1 Card Channels
Modifying IP Settings for a T1 Card
Removing a T1 Digital Line Card

4 USER CONFIGURATION

Users
Phantom Mailboxes
Call Pickup
Group Numbers
Hunt Groups
Hunt Group Considerations
Linear and Circular Hunt Groups
Calling Groups
Call Coverage
Class of Service (CoS)

5 SYSTEM CONFIGURATION

System Settings
System-wide Settings
Regional Settings
Date and Time
Timers
Ringing Patterns
Multicast Addresses
IP Addresses
Maintenance Alerts
Speed Dials
Business Identity
Business Information
Business Hours
System Mode
Security
TAPI Settings
Disk Mirroring
Adding a Mirror Disk
Verifying a Failed Disk Drive
Reverting to a Single-Disk System

6 NBX MESSAGING

NBX Voice Mail
Voice Mail Extensions
Voice Mail Passwords
IMAP (for Integrated Voice Mail)
Off-Site Notification
Status
Port Usage
User Usage
Auto Attendant
Overview of Auto Attendant Features
Adding an Auto Attendant
Managing Auto Attendants
Voice Application Setup Utility
Testing the Auto Attendant
Voice Profile for Internet Mail
Control Parameters
Operations Management
Statistics
Advanced Settings

7 OPERATIONS

Software Upgrade
Reboot/Shutdown
Manage Data
Backup
Restore
Convert Database
Purge Database
Purge Database and CDR
Event Log
Licenses
Add a License
Remove a License
Usage Report
Backing Up Licenses
Restoring Backed Up Licenses
Obtaining Details of License History
Regional Software
Install
Remove
Details
Third-Party Drivers
NBX Software Upgrades
Third-Party Telephone Groups

8 REPORTS

Directory
Device List
System Data
Disk Status
Power Supply Status
Call Reporting
Windows Environment Specifications
Installing Call Reports
Configuring Call Reporting
Purge CDR

9 DOWNLOADS

Software
Additional Software
Label Makers
Quick Reference Sheets

10 TROUBLESHOOTING

Overview
Telephone Troubleshooting
Using the Telephone Local User Interface (LUI) Utility
Using H3PingIP
System-level Troubleshooting
Digital Line Card Troubleshooting
Alarm Conditions (Overview)
Alarm Descriptions
Alarms on NBX Digital Line Cards
Configuration and Status Reports
Connecting a Computer to a Serial Port
Servicing the Network Call Processor Battery
Getting Service and Support

A CONNEXTIONS H.323 GATEWAY

Overview of ConneXtions
Installation Requirements
WAN Router
Windows-based System
ConneXtions Software
Preparing for Installation
Assembling System Information
Verifying the G.723 Converter
Checking Service Pack (Windows NT Only)
Configuring Licenses
Installing ConneXtions
Finishing the Installation
Overview of H.323
Negotiated Connections
Negotiated Voice Compression
Standard Extensions
Remote Internet Device Connections
The H.323 Connection
Connection Considerations
Overall Connectivity
Quality of Service
Quality of Service Control
Special Issues
Firewall Security
Gateway Load
Remote Access
PBX Connections
Class of Service
IP Type of Service and Differentiated Services
Alternate Gatekeepers
Checking Connections
Gateway Checks
Network Checks
Placing Calls
IP Address Entry
Speed Dials
One Button Access
Entering Digits During Calls
Receiving Calls
Auto Attendant
Attendant Console
Other Extensions
Handling Conference Calls
Related H.323 Documentation

B ISDN COMPLETION CAUSE CODES
C CONFIGURING OPTION 184 ON A WINDOWS 2000 DHCP SERVER

Overview
Assumptions
Configuring Option 184
Creating Option 184
Editing Option 184 Values
Activating Option 184

Download Free Manual Ebook 3Com: NBX® Administrator’s Guide